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• ►▼ What is downloading?
  Digital distribution is a new distribution method that lets you immediately use software by downloading it to your computer from the Internet.
  
  The main advantage of downloading is the immediate availability of software.
• ►▼ Is downloading fast?
  The downloading time depends on the software file size and the speed of your Internet connection. Now, most Internet connections are fast enough to allow optimal downloading.
  
  Our download manager, which is included, allows you to resume downloading at any time if your Internet connection is interrupted.
• ►▼ Is my computer compatible?
  To see if your computer is compatible with the product you want to buy, check the software system requirements in the product description.
  
  If you have more questions, please contact our customer service.
• ►▼ When and how will I receive my order?
  Once your payment is confirmed, you will immediately receive an email with a link to your Digital Systran account, an online customer service that lets you:
  
  • access your Systran product and activation code
  • retrieve your billing information
  • access a help section for Systran
  
  Your invoice will be sent immediately in a second email.
  
  
• ►▼ What are cookies?
  Cookies are pieces of information stored by your browser on the hard drive of your computer.
  
  We use cookies to recognize you and save your shopping cart information when you return to our site. Our cookies contain no personal information and can be removed using the options menu of your browser.
• ►▼ What is a "backup DVD"?
  A DVD backup allows you to reinstall a fresh copy of your product at any time and as often as you like.
  
  Data loss, another computer ... This service makes your life easier by guaranteeing permanent access to your software.
  
  The backup DVD option is available for most products. Shipping is by postal mail within two business days.
• ►▼ How to order?
  1. Select your product then click « Download » to enter your order.
  
  Your shopping cart allows you to:
  
  • Review the products in your cart (title, version, quantity, and price).
  • Change quantity (or remove products from your cart).
  
  2. Sign in or create a new account for your first purchase. You are prompted to enter:
  
  • Your full name
  • Your physical address (for billing)
  • Your email address (to send you an electronic invoice and the contents of your order)
  
  3. Make your payment :
  
  Once you have filled out the form, you complete your purchase by selecting your preferred payment method. All online payments are secure (SSL and SET) according to ISO 8583. The full instructions for completing the transaction are displayed on the screen.
• ►▼ What are the payment methods?
  The following payment methods are available:
  
  • Online payment by credit card
  • PayPal
  • Payment by bank transfer
  
  Credit card transactions are processed via ATOS, a financial services provider recognized by all European banks. Payment is processed securely with SSL technology, the most widely used worldwide. This guarantees that your bank data is fully encrypted and protected. We accept all major credit cards.
• ►▼ How quickly will I receive my order?
  Depending on the mode of payment you choose, your order will be sent by email:
  
  • Immediately, if you pay by credit card.
  • 2 hours after receipt of a completed standard order form from you for a credit card payment by fax.
  • Upon receipt of bank transfer payment.
• ►▼ My credit card payment doesn't work, what should I do?
  The transaction is validated by your bank. If it doesn't work, we suggest that you check the data entered and try to complete your order again.
  
  If you are missing information required by your bank, or if it doesn't work again, please contact your financial institution or choose another payment mode.
  
  The majority of banks require, in addition to the usual information (card number, expiration date, security code), confidential information to which our staff has no access. For more information, please contact your bank.
• ►▼ I would like to order but my cart is empty.
  You are having a problem because cookies are not being accepted by your system. Cookies are pieces of information stored by your browser on the hard drive of your computer. We use cookies to recognize you when you return to our store. Our cookies contain no personal information and can be deleted by clicking the options menu of your browser.
  
  Therefore, you must configure your browser to accept cookies.
  
  If you use Internet Explorer 6 or earlier:
  
  • Open the Tools menu and then click Internet Options.
  • Click the Privacy tab and move the cursor to Medium
  • Confirm by clicking OK.
  
  If you use Internet Explorer 7 or 8:
  
  • Open the Tools menu and then click Internet Options.
  • Click the Privacy tab and move the cursor to Medium
  • Confirm by clicking OK.
  
  If you use Mozilla Firefox :
  
  • Open the « Tools» tab then « Options » of your browser.
  • Click « Privacy ». A dialog box opens.
  • Into the « Cookies » tab, hit the checkbox « Allow websites to create cookies ».
  • Confirm using «OK».
  
  If you use Google Chrome (or Chromium):
  
  • Click the wrench icon.
  • Click "Options"
  • Open the “Under the Hood” tab
  • Click Content Settings
  • Select Cookies. Check the box to "Allow local data to be set" and uncheck “Block all third party cookies without exception.”
  • Click the Tools tab and then Options in your browser.
  • Click Privacy. A dialog box opens.
  • In the Cookies tab, check "Allow sites to set cookies".
  • Confirm by clicking OK.
  
  You should now able to order. Customer service is available if you have difficulties with any of his.
• ►▼ What is Nexway?
  The online store for Systran is managed independently by Nexway, which holds a license entitling them to use Systran name and logo and sell Systran products as an independent distributor. Use of the online store is subject to the Nexway terms of sale and use, and Nexway policy concerning personal data.
  
  Nexway is solely responsible for the sale and delivery of products that you purchase on Systran online store
• ►▼ How can I contact Nexway customer service?
  If you need advice or assistance during your purchase, please contact customer service .
  
  Use the email address used for your purchase in all communications with our team.
• ►▼ What is a download manager?
  The download manager is software developed by our technical team which helps you manage your downloads.
  
  You can pause or resume your downloads at any time, whether your interruptions are intentional or not. This totally secure software allows you to download all Systran downloadable software.
• ►▼ Will I receive my software on DVD in the mail?
  When you download software, your purchase does not include a DVD sent by mail.
  
  When you download software, your purchase does not include a DVD sent by mail. Downloadable software has the advantage of making your favorite products available in one click, 24/7, 365 days a year! In case of loss or computer change, you can simply connect to your Digital Systran account to retrieve them.
• ►▼ What happens if I lose the software I purchased?
  No problem. If you lose your software due to operator error or a problem occurring on your computer, the software can easily be recovered.
  
  Simply go to your digital Systran account. You need your order number and the email address used for the purchase. Here's the link: http://digitalsystran.nexway.com/systran/login.html?Langue=en

If you do not find an answer in this section, please contact us using the contact form.